DEPLOYMENT OF MODERN DIGITAL TECHNOLOGIES AND ICTS IN PUBLIC SECTOR HRM: BENEFITS AND CHALLENGES

Abstract

This study examines the influence of the deployment of modern digital technologies and information communication technologies (ICTs) and its efficiency in public sector human resource management (HRM). With an increasing emphasis on digitalization in the public sector, understanding how these technologies impact HRM efficiency is crucial for organizational effectiveness and service delivery. Drawing on a comprehensive literature review and empirical analysis, this research investigates the extent to which digital technologies and ICTs contribute to improving HRM processes and outcomes in the public sector. Methodologically, a qualitative approach is employed, using analysis of efficiency qualitative insights from stakeholders. The findings shed light on the benefits, challenges, and implications of technology adoption in public sector HRM, offering valuable insights for practitioners, policymakers, and future research endeavors.