ROLE OF PSYCHOLOGICAL CONTRACT ON PERCEIVED ORGANIZATIONAL SUPPORT AND JOB SATISFACTION AMONG HOTEL WORKERS IN AWKA, ANAMBRA STATE, NIGERIA

Abstract

The study investigated role of psychological contract on perceived organizational support and job satisfaction among hotel workers in Awka, Anambra State, Nigeria. Participants were 139 hotel workers of 44 males and 95 females, age-range 18-33, mean-age 24.80 and SD 4.71. Sample was accidental technique. Instruments were Perceived Organizational Support, Job Satisfaction Survey, and Psychological Contract Scale. The study had factorial design and Multivariate Analysis of Variance. Findings were thus: Relational psychological contract did not indicate significant difference on perceived organizational support at p> .05, but indicated significant difference on job satisfaction at p< .05; transactional psychological contract indicated significant difference on both perceived organizational support and job satisfaction at p< .05; interaction, relation and transactional psychological contracts did not have significant interaction on perceived organizational support and job satisfaction at p> .05. Recommendations: Psychological contract needs to be promoted to enhance productivity and growth in hotel business.